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Introducing "It's Good to Talk", a free webinar series for veterinary professionals

We are thrilled to announce the launch of our autumn webinar series, "It's Good to Talk". This engaging three-part series, aimed at everyone working with clients in the veterinary community, is designed to provide you with the necessary tools and techniques to navigate some of the more challenging interactions you may face. 

Hosted by the VDS Training team, and focusing on communication with expert Ruth Serlin, VDS Training Consultant, the free one-hour webinars will feature guests from organisations supporting those on the frontline of veterinary care, plus members of the VDS Claims and Advice team, to equip you with practical insights and skills that can be applied to your daily work.


Webinar 1: Let's get contextual: Removing fear and judgement from veterinary care

Date: Wednesday 18 October 2023

Time: 7:30pm (GMT)

Join our first webinar with Alison Richards from Cats Protection and Dan Holden, Claims Consultant from the Veterinary Defence Society. Together with Ruth, they'll explore contextualised care and decision-making in resource-limited situations, emphasising the importance of flexible clinical approaches due to the growing impact of the cost-of-living crisis on veterinary decisions. We'll discuss how unique circumstances and needs of each animal influence our interventions as practitioners.

Register now

What will you learn in this webinar?

  • Identify and address common barriers in adopting a flexible and contextualised approach to veterinary care.
  • Remove fear and pressure from clinical decision-making when contextual factors challenge our notions of achieving the best clinical outcome.
  • Gain confidence in conducting clear, judgment-free discussions about the costs of veterinary care.
  • Learn how to support pet owners in making informed decisions that prioritise their pet's welfare.

Stay Tuned for More!

This webinar series has two more captivating sessions in store for you:

Webinar 2: I think an animal has been deliberately harmed: What now?

Date: Wednesday 08 November 2023

Time: 7:30pm (GMT)

Featuring Paula Boyden from The Links Group and Peter Attenburrow, Claims Consultant at the VDS. Whilst veterinary professionals are not expected to be experts in animal abuse, it is important to have an understanding of what it is, the common presentations and what to do about it. Incidents of so-called non-accidental injury (NAI) are generally not isolated. Furthermore, abuse is rarely confined to animals, it may be an indicator of other abuse happening in the household. This knowledge might change or save an animal, or a human life, or both.

It can be difficult to know how to proceed if you suspect an animal has a non-accidental injury or signs of abuse. In this webinar, we will discuss the common features of animal abuse and how to frame the various conversations we need to have if we suspect it.

Register now


Webinar 3: Telehealth: The next steps

Date and time: Wednesday 29 November 2023, 7:30pm (GMT)

Ruth will be joined by Jessica May from PetsApp and Kirsty Perry, Claims Adviser at the VDS, to explore the challenges and best practices in modern veterinary telehealth. It’s not news to say that remote care, including virtual veterinary consults, is here to stay with many practices taking advantage of external companies or doing this ‘in house’.

Benefits to the practices include being able to increase consulting capacity, filter out cases that can wait for a face-to-face consult, preparing clients for the in-person visit, treatment reviews and managing workflow and personnel. Clients appreciate the flexibility, accessibility and immediacy of being able to talk to a vet or vet nurse without leaving their own home.

In this webinar, deeper look at the role of telehealth in practice by thinking about what’s happening now and looking to the future, how communication changes in the online setting and finally, the impact of this on our professional services.

Register now

Save the dates for these upcoming webinars and be prepared to enhance your communication skills and gain valuable insights from our expert panels.

How to Register

Registration for these webinars is open to all veterinary professionals, and there is no cost to join. Simply visit the links above and complete the registration process to secure a place on each session.

About VDS Training
VDS Training are passionate about developing all members of the veterinary team, to help you overcome the personal and professional challenges you face on a daily basis, and to build practical skills and techniques to make a real difference to you and your life.