The Blame Game
Recently, more than ever, veterinary teams have had to work under additional and uncharted pressures, and working under these increased or extended periods of stress can have a negative impact on the culture and environment you work in – if you let it. Culture naturally evolves and changes and so it is something which needs to be monitored and fine-tuned on a regular basis. Many factors contribute towards culture, and achieving one of proactivity, positivity and teamwork, and one which nurtures a no-blame culture, can be crucial to an efficient, effective practice.
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Dealing Effectively with Angry Clients
When approached by, or directed to, a client who is angry what is your initial reaction? Are you already internally reacting, quickly forming assumptions, and preparing for battle? How are you arriving? Taking 5 minutes to prepare and move your mindset from emotional and reactive to calm and logical will enable you to bring the client down the emotion scale.
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The Power of Positivity
Talk of the power of a positive mindset is common, and there is in fact ample evidence to support the affect positive thinking can have on our physical health, our mental well-being and our performance. Moving from a negative bias to a positive mindset is proven to have significant mental and physical health benefits whilst increasing our ability to overcome challenges.
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Get involved in a research study whilst receiving FREE Online CPD!
We're giving away the opportunity to receive FREE online training designed to improve team communication, as well as the chance to take part in research to increase our understanding of team communication and provide evidence on how best to improve it.
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Post COVID Reboot - Why Now?
As we now start to see a way forwards to a new way of working, and the dust starts to settle the opportunity arise to draw breath, take control and give yourself a mental and physical health check.
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Channelling Change for the Better
“Change is inevitable, growth is optional.” John C Maxwell When dealing with changes that we fear or dislike, we first need to recognise this response, and what’s driving it, in order to allow clear decision making. The first step to making change feel more comfortable is to choose a positive, resourceful mindset.
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