Are you a black-box thinker?

Following Matthew Syed's keynote address about growth and fixed mindset and a “just culture” at the recent BSAVA Congress, we look at how the veterinary profession can grow and learn from our mistakes.

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Ways to Pass the Stress Test

This article is part of our Balance series, in conjunction with VetRecord, aimed at improving the efficiency and wellbeing of vets. Stress is a reasonable response to tricky situations, unexpected scenarios and a busy life – and so probably an inevitable part of life in the veterinary profession. Here Carolyne Crowe offers some top tips on how best to deal with it.

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Better Ways to Break Bad News

This article is part of our Balance series, in conjunction with VetRecord, aimed at improving the efficiency and wellbeing of vets. Telling a client their beloved pet needs to be put to sleep is one of the most challenging and stressful parts of the job. But Christine Magrath says there are ways to make it easier all round.

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Tips for... What to do if you are Worried About a Colleague

VDS Training Advisor Ebony Escalona and VetLife Helpline Manager and researcher Rosie Allister share their advice on what to do if you are concerned about a colleague's mental health or well-being at work.

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The Science of communication: cooling down the complainant

Our top ten takeaways from our recent Science of Communication Webinar.

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Tips For.. Dealing with Difficult Clients

Having to deal with a difficult client can affect the way you feel at the end of the day. But, what do we mean by ‘difficult’ client?

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