Let's Talk About Money

'I find the VDS Communication courses invaluable...The practical sessions with role players really help improve my skills in interacting with clients who maybe feeling upset or worried and the courses really give great practical advice.'

Communication Course Attendee

Do you find talking about treatment costs a challenge?

Frustrated by clients complaining about their bills?

What do you do when financial restriction makes treatment choices difficult?

We all want the best possible outcomes for our patients and want to work with our clients to achieve these. But all too often, money becomes the ‘pain point’ in practice. This interactive workshop will work through some of the common challenges involved in financial discussions in practice. You will have the opportunity to work with simulated clients to try out communication strategies that will help you handle these situations more confidently. Learn tips and techniques to help ensure clients are less likely to have queries or concerns about the bill, and what to do when they do.

Learning Objectives

By the end of the workshop, you will have gained confidence and practical tools to:

• Explore and manage clients’ expectations about costs.
• Integrate costs discussions effectively into the treatment decision making process.
• Respond effectively when clients raise problems with treatment costs.
• Defuse anger and complaints involving the cost of treatment.
• Manage your own reactions when clients challenge the cost of treatments.

Who is this course for?

This course is suitable for any practice team member who interacts with clients about treatment plans, payments or invoices.

On the day

This half-day workshop begins at 9.00am and runs until 1.00pm. Once you have booked you will receive details of how to register to join the live session.

Further information

This workshop awards four hours CPD.