Challenging Client Conversations - Equine

• Do you sometimes struggle with getting clients on board with treatment plans?
• Would you like to learn how to most effectively diffuse anger in clients?
• Would you like to build confidence and resilience in the communication scenarios you find most challenging?

Communication can be one of the most rewarding parts of practice, but it can also be one of the toughest, especially when emotions are running high.

This unique and practical equine specific workshop explores the tools and techniques you need to effectively deal with the more challenging conversations equine vets may face. We will study the reasons behind common communication barriers and how to overcome these in order to enhance your interactions.  

Together, we’ll explore ways to manage yourself and others through situations where clients are distressed or exhibiting challenging behaviours, and help you to develop techniques to communicate your boundaries whilst maintaining empathy. 

Working with experienced facilitators and professional role-players, you’ll have the chance to test out new approaches in a safe, supportive space. You’ll leave with skills you can use straight away and a plan to keep building on them back in practice. 

Is this course for me?

If you work in equine practice and want to feel more confident in your client conversations, this course is for you. Whether you’re early in your career or more experienced but looking to refine your approach, you’ll come away with new tools, helpful insights and a clear strategy you can put into action straight away. 

What will I learn?

By the end of the workshop, you will have gained the confidence and practical tools to:

• Strengthen your communication skills helping you build trust and partnership with clients and colleagues.  
• Recognise and respond to signs of client distress or anger in the moment.
• Set and communicate clear boundaries, while staying kind and calm under pressure.
• Create a personal strategy to manage your own mindset during high-stress situations with distressed or angry clients.

What can I expect?

• A full-day face-to-face workshop, starting at 10am and finishing at 4pm.
• A small supportive group setting (max 8 people) for more personalised learning.
• Facilitation from Dr. Freya Rooke and our experienced role-play actors
• Simulated consults and scenarios to practise and refine your approach.
• A safe, non-judgemental space to try out new techniques.
• 6 hours CPD