Who is running the course?
Ruth SerlinWhat does the course cost?
£365.00 + VATHow do I book?
You can book directly by using the button below or you can call us on +44 (0) 1565 743862.
CONTACT US TO BOOKNeed more information?
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Does the unpredictability of consulting leave you lacking in confidence or do feel like you need to have an answer for every client question? Are you new to consulting? Perhaps you have had less opportunity to practise and shadow due to the pandemic? Do you find it difficult having conversations with clients around money or with managers about your nurse clinic ideas? Consulting can be tiring, pressurised and unpredictable. The changing landscape of the profession over the past couple of years has meant nurse consults are becoming more important to some veterinary businesses. Managing your clients’ expectations as well as your own can be difficult, however, having the confidence to make suggestions, communicate assertively with clients and tackle challenging situations will help you feel empowered and enable you to thrive in your role as a consulting nurse. This programme aims to build your confidence in your management, approach and delivery of consultations and trust in your ability to navigate your own challenges confidently. It also includes hands on, practical training in the communication skills and techniques you need to feel more comfortable and confident during your consults. Delivered as a modular, online programme the course will be facilitated by expert coaches with first hand nurse consultation experience. It combines online elements including videos, reflective exercises and tools along with group coaching sessions and interactive experiential learning involving simulated clients (played by educational role players) to support you to practise and embed the skills learned.
Key learning objectives
- Raise self-awareness and identify individual limiting beliefs that impact your self confidence
- Use DISC profiling to improve your understanding of your own behaviour as well as that of colleagues and clients
- Learn methods of recovery from difficult interactions
- Practise key communication skills to understand your clients’ needs and explore and manage their expectations
- Feel prepared to navigate challenges and questions presented to you in a calm and assertive way
- Develop your confidence in proposing change
Who is this course for?
This course is suitable for consulting nurses who speak to clients either face-to-face or over the phone.
What does the programme involve?
The course consists of six modules, delivered through an online learning platform. Each module includes a selection of videos, an exercise and a one-hour live element - either a group coaching session or facilitated consultation skills session. You’ll have access to the online programme from Monday 01 April 2024 with the live sessions taking place every two weeks at 9am starting on Thursday 18 April 2024.
Module list
A lot of discomfort with aspects of your role may stem from how we confident you feel doing it. We’ll ask you to consider how you feel about consulting and the factors that influence it. Group coaching session: Thursday 18th April 2024, 9am - 10am Coach: Ruth SerlinModule learning outcomes:
Understanding yourself and how your perceptions may differ from those of the people you work with and your clients is a critical element of self-awareness. It also helps you communicate your ideas, concerns and expectations to those around you in the most constructive manner. DISC profiling helps you assess your personal traits and helps you identify those of your colleagues and clients. Group coaching session: Thursday 02 May 20024, 9am - 10am Coach: Ruth SerlinModule learning outcomes:
We’ll encourage you to take a step back and reflect on your approach and planning for consultations. We’ll look broadly at the tasks that need to get done, the structure needed and what you can do to prepare for the unpredictable questions clients ask. Group coaching session: Thursday 16 May 2023, 9am - 10am Coach: Ruth SerlinModule learning outcomes:
The way you communication and gather information from your clients is key to successful consultations. In this module, you'll explore and practise communication skills and build your toolkit. Experiential consultation skills session: Thursday06 June 2023, 9am - 11am Facilitator: Ruth Serlin with our veterinary role player Module learning outcomes:
Developing good habits and behaviours doesn’t happen overnight. In this module we’ll support you to explore your current activity and reflect on how this might impact your wellbeing and subsequently your work, as well as suggesting a framework that works for you moving forwards. Group coaching session: Thursday 20 June 2023, 9am - 10am Coach: Ruth SerlinModule learning outcomes:
Raising new ideas or suggestions with your boss can feel daunting. Not feeling confident in doing so can hold you back or result in the practice missing out on ideas for improvement. This module will help you develop practical steps to approaching these conversations so you can feel more confident feeling heard and valued for your input and ideas. Group coaching session: Thursday 04 July 2023, 9am - 10am Coach: Ruth SerlinModule learning outcomes:
Once you have booked your place, you will receive information by email on how to join the online platform and register for the live sessions.
Further information
This programme awards 12 hours CPD. This course complements our Veterinary Nurse Leadership Programme and our Confident Vet Nurse online course.
