Thriving as a Veterinary Receptionist

• Do you often feel overwhelmed by the demands of your role and struggle to manage stress effectively? 
• Are you looking for practical strategies to maintain energy and resilience throughout your busy workday? 
• Would you like to feel more in control of your time, mindset, and ability to thrive in your role? 

Your role as a veterinary receptionist can be demanding yet rewarding. You’re the first point of contact for pet owners, the coordinator of busy clinic schedules, and a vital support to your team. But with these responsibilities come challenges—stress, time pressure, and emotional fatigue. 

This online, self-paced course is designed to help you build resilience, manage stress, and develop strategies to not just survive but truly thrive in your role. Through a series of engaging videos and reflective exercises, you’ll gain insights into stress management, time control, and maintaining a positive mindset—all at a time and place that suits you. 

Is this course for me? 

This course is suitable for any veterinary receptionist looking to build resilience, manage workplace stress, improve time management, and develop strategies to thrive in their role. 

What will I learn? 

This course is designed to provide practical and applicable skills, including: 

• Recognising the signs of stress in yourself and others 
• Managing worries and concerns effectively 
• Identifying what drains and sustains your energy at work 
• Time management strategies 
• Role modelling positive behaviours and creating work-life balance. 

Course Modules

What can I expect? 

This flexible, self-paced course includes:

• 5 hours CPD - five engaging modules (1 hour each) covering key resilience and workplace wellbeing topics 
• Expert-led videos by Carolyne Crowe to guide you through each module 
• Reflective exercises and an editable PDF workbook to help apply learning to your day-to-day role 

Take a look at our other Courses for Receptionists