Training for Receptionists

Courses and Training for Receptionists include:

Managing Incivility and Conflict with Clients - 4 hours CPD

In this half-day online workshop, you’ll explore some of the underlying issues that can drive difficult behaviours from clients. You'll also consider the impact on the team and we'll help you to develop strategies to prevent and de-escalate difficult situations.

How to Defuse Complaints - 4 hours CPD

Join this half-day online session to gain the skills to effectively handle complaints, boost your confidence, and leave with practical tools for real-world application. Whether it's a complaint about money, yourself or a colleague, acquire and refine your skills with this interactive and research-based course.

Let's Talk About Money - 5 hours CPD

Struggling to effectively influence your clients’ attitudes or behaviours regarding the care and husbandry of their animals? This interactive workshop will guide you through the challenges involved in financial discussions in practice. Learn techniques to ensure clients are less likely to complain about the bill, and what to do if they do.

Time Management and Teamwork for Receptionists - 6 hours CPD

Working in a client care or receptionist role within a veterinary team involved juggling multiple tasks under pressure. In two 3-hour online workshops, you'll explore tools and skills to help manage your day more effectively, plus how to communicate the benefits of plans and prioritisation to your team.

Communicating Confidently with Clients for Receptionists - 4 hours CPD