seminars and workshops

Online Course, Tuesday 8 July 2025

Gain the confidence to handle client complaints effectively with our interactive half-day workshop. Learn to defuse difficult situations, understand what complainants really want, and communicate with clarity and professionalism. With practical tools and expert guidance, you'll leave feeling prepared to manage complaints with confidence - before they escalate.

Virtual Workshop, Tuesday 15 July 2025

Gain the confidence to handle client complaints effectively with our interactive half-day workshop. Learn to defuse difficult situations, understand what complainants really want, and communicate with clarity and professionalism. With practical tools and expert guidance, you'll leave feeling prepared to manage complaints with confidence - before they escalate.

Virtual Workshop, Tuesday 5 August 2025

Reception teams are on the frontline when it comes to worried or frustrated clients. This interactive half-day online course builds confidence and communication skills to handle difficult interactions, set boundaries, and reduce stress, while supporting excellent client and patient care.

Virtual Workshop, Wednesday 17 September 2025

You’ll explore some of the underlying issues that can drive a variety of challenging behaviours from clients. You’ll also consider the impact on the team and we’ll help you to develop strategies to prevent and de-escalate difficult situations.

Doubletree by Hilton Cadbury House, Wednesday 24 September 2025

This one-day comprehensive workshop is designed to help you to identify personal and professional stressors, build resilience, and develop strategies to manage your workload effectively. You’ll gain practical skills to help make working with others more effective, enhance communication, reduce stress, and approach workplace challenges with renewed confidence and energy.

Virtual Workshop, Wednesday 1 October 2025

A practical workshop which will give you tools to prioritise your time effectively and stay in control, allowing you to maximise your potential and tackle the challenges you face.

Virtual Workshop, Tuesday 7 October 2025

Leading a veterinary reception team comes with its own unique challenges. You’re responsible for managing expectations, supporting your team, delivering quality client care and ensuring smooth day-to-day operations. This interactive online coaching course is designed specifically for senior or aspiring lead receptionists. Gain the skills and confidence to lead effectively, communicate assertively, and create a positive, high-performing team environment.

The Veterinary Defence Society , Wednesday 15 October 2025

Gain the confidence to handle client complaints effectively with our interactive workshop. Learn to defuse difficult situations, understand what complainants really want, and communicate with clarity and professionalism. With practical tools and expert guidance, you'll leave feeling prepared to manage complaints with confidence - before they escalate.

VDS Offices, Tuesday 4 November 2025

Starting out as a veterinary professional brings new challenges, from handling workplace pressure to managing difficult conversations and maintaining balance in your life. The NEW Vet Graduate Essentials training day is designed to equip you with the skills and strategies you need to thrive in practice.

Virtual Workshop, Wednesday 5 November 2025

Working in a client care or receptionist role within a veterinary team involves juggling multiple tasks under pressure. In two 3-hour online workshops, you'll explore tools and skills to help manage your day more effectively, plus how to communicate the benefits of plans and prioritisation to the your team

Virtual Workshop, Wednesday 12 November 2025

What is QI and how can it help in practice? Discover methods and processes to help make your practice more efficient, safer and keep your finger on the pulse, and make you and your team feel empowered to analyse practices and protocols used everyday, to deliver better veterinary care.

Nailcote Hall Hotel, Wednesday 19 November 2025

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

Warwick Racecourse, Wednesday 26 November 2025

Build confidence in the conversations that matter. This practical, in-person workshop gives equine vets the tools, techniques and support to approach challenging client interactions with greater calm and confidence. With expert facilitation, peer-to-peer learning and simulated consults, this is a rare opportunity to sharpen your skills in a way that really sticks.