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How to Defuse Complaints - Complaints

Virtual Workshop, Wednesday 7 September 2022

This course will help build your confidence and provide tools to help you deal in a structured way with complaints face-to-face. Uncomfortable as it may be for many, a face-to-face meeting often provides the best opportunity to sort out complaints.

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Let's Talk About Money - Communication

Virtual Workshop, Wednesday 14 September 2022

We all want the best possible outcomes for our patients and want to work with our clients to achieve these. But all too often, money becomes the ‘pain point’ in practice. This interactive workshop will work through some of the common challenges involved in financial discussions in practice.

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Life Hacks to Take Control of Your Time - Resilience

Virtual Workshop, Wednesday 5 October 2022

A practical workshop which will give you tools to prioritise your time effectively and stay in control, allowing you to maximise your potential and tackle the challenges you face.

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Learning to Lead - Leadership

Virtual Workshop, Wednesday 12 October 2022

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

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Thriving at Work - Resilience

Virtual Workshop, Tuesday 18 October 2022

A comprehensive and practical online Programme to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

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Confident Consulting For Vets - Communication

Virtual Workshop, Wednesday 9 November 2022

Consultations are at the heart of delivering veterinary care. When consults go well, clients and patients enjoy better outcomes, and we are more likely to feel satisfied at work. This interactive learning experience allows you to practise your consultation skills and receive feedback and tools to improve them.

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Client Care Conundrums - Communication

Virtual Workshop, Wednesday 16 November 2022

Client care, reception and practice management teams are in the frontline when it comes to worried or frustrated clients. This unique and interactive learning experience allows you to practice techniques and gain confidence in tricky situations.

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