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Confident Consulting - Communication

Virtual Workshop, Tuesday 8 February 2022

Consultations are at the heart of delivering veterinary care. When consults go well, clients and patients enjoy better outcomes, and we are more likely to feel satisfied at work. This interactive learning experience allows you to practise your consultation skills and receive feedback and tools to improve them.

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Life Hacks to Take Control of Your Time - Resilience

Virtual Workshop, Wednesday 9 February 2022

A practical workshop which will give you tools to prioritise your time effectively and stay in control, allowing you to maximise your potential and tackle the challenges you face.

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How to Defuse Complaints - Complaints

Virtual Workshop, Wednesday 23 February 2022

This course will help build your confidence and provide tools to help you deal in a structured way with complaints. Uncomfortable as it may be for many ,having the correct skills provides the best opportunity to sort out complaints.

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Learning to Lead - Leadership

Virtual Workshop, Wednesday 2 March 2022

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

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Let's Talk About Money - Communication

Virtual Workshop, Tuesday 8 March 2022

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Thriving at Work - Resilience

Virtual Workshop, Wednesday 16 March 2022

A comprehensive and practical online programme to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

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Client Care Conundrums - Communication

Virtual Workshop, Tuesday 22 March 2022

Client care, reception and practice management teams are in the frontline when it comes to worried or frustrated clients. This unique and interactive learning experience allows you to practice techniques and gain confidence in tricky situations.

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