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Time Management and Teamwork for Busy Receptionists - Resilience

Virtual Workshop, Wednesday 28 February 2024

Working in a client care or receptionist role within a veterinary team involved juggling multiple tasks under pressure. In two 3-hour online workshops, you'll explore tools and skills to help manage your day more effectively, plus how to communicate the benefits of plans and prioritisation to the your team.

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Managing incivility and conflict with clients - Communication

Virtual Workshop, Wednesday 6 March 2024

In this NEW course, you’ll explore some of the underlying issues that can drive a variety of challenging behaviours from clients. You’ll also consider the impact on the team and we’ll help you to develop strategies to prevent and de-escalate difficult situations.

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Thriving at Work - Resilience

Virtual Workshop, Wednesday 13 March 2024

A comprehensive and practical workshop to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

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Healthy Sleep - Resilience

Virtual Workshop, Tuesday 26 March 2024

This programme offers 7 hours of CPD that will help you to press pause and to reflect on what's working, what's not working and what needs to change to improve your sleep health. You'll get clarity on what sleep actually is, dispelling some old myths along the way, as well as learn how to make sleep habits work for you.

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Team Communication Masterclass - Communication

Virtual Workshop, Thursday 28 March 2024

In this interactive online workshop we will explore tools and techniques you can use to improve communication and collaboration for your team. You'll explore processes and structures to maintain team situational awareness and avoid communication breakdowns throughout the day and dig into how to respond fairly and constructively to incivility and unacceptable behaviours, searching for the root causes of such actions so you can truly align better as a team.

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Life Hacks to Take Control of Your Time - Resilience

Virtual Workshop, Wednesday 10 April 2024

A practical workshop which will give you tools to prioritise your time effectively and stay in control, allowing you to maximise your potential and tackle the challenges you face.

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Communicating Confidently with Clients for Receptionists - Communication

Virtual Workshop, Tuesday 16 April 2024

Reception teams are on the frontline when it comes to worried or frustrated clients. This unique and interactive learning experience allows you to practice techniques and gain confidence in tricky situations.

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How to Defuse Complaints - Complaints

Virtual Workshop, Wednesday 17 April 2024

Gain the skills to effectively handle complaints, boost your confidence, and leave with practical tools for real-world application. Our experienced actor role-players will help you recreate challenging situations, whether it’s a complaint about money, yourself or a colleague. Receive valuable feedback from simulated clients as you acquire and refine essential skills.

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Nurse Clinics Masterclass - Communication

Virtual Workshop, Thursday 18 April 2024

Consisting of six modules, each with a 1-hour live workshop or coaching session, this programme aims to build your confidence in your management, approach and delivery of consultations and trust in your ability to navigate your own challenges and feel more comfortable and confident during your consults.

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VetImprove - Patient Safety

Virtual Workshop, Thursday 2 May 2024

Our NEW programme, VetImprove, is a four-step coaching-based programme which guides you through identifying, planning, implementing, and sustaining positive changes in practice. It’s designed to empower veterinary team members like you to lead quality improvement, building a culture of continuous learning within your team.

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Human Factors Essentials - Patient Safety

Virtual Workshop, Wednesday 15 May 2024

Would you like to improve team wellbeing and make your practice run more effectively? Our NEW course combines insights from the forefront of veterinary patient safety research with expertise in neuroscience and human psychology to help you optimise practice systems and move away from individual blame.

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Challenging Client Conversations - Equine - Communication

Warwick Racecourse, Wednesday 15 May 2024

Learn to navigate challenging client conversations in the equine veterinary field with our NEW Challenging Client Conversations course, in collaboration with BEVA. Strengthen your communication techniques, manage distress and anger, and set boundaries while maintaining empathy. Join us for this face-to-face workshop to gain practical tools and confidence, and earn 6 hours CPD. Suitable for all equine vets looking to enhance their interactions.

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Learning to Lead - Leadership

Coombe Abbey Hotel - Coventry, Wednesday 10 July 2024

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats. Seeing our return to face-to-face training, this workshop provides opportunity for discussion with colleagues and more informal discussion and networking.

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Human Factors Essentials (face-to-face) - Patient Safety

Coombe Abbey Hotel - Coventry, Wednesday 11 September 2024

Would you like to improve team wellbeing and make your practice run more effectively? Our NEW course combines insights from the forefront of veterinary patient safety research with expertise in neuroscience and human psychology to help you optimise practice systems and move away from individual blame.

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Quality Improvement (QI) for Nurses - Patient Safety

Virtual Workshop, Wednesday 2 October 2024

What is QI and how can it help in practice? Discover methods and processes to help make your practice more efficient, safer and keep your finger on the pulse, and make you and your team feel empowered to analyse practices and protocols used everyday, to deliver better veterinary care.

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Quality Improvement (QI) Essentials - Patient Safety

Virtual Workshop, Wednesday 6 November 2024

Ensuring you’re delivering the best possible care to your patients, whilst also creating a great work environment for your team is an ongoing job and a balancing act. Our new QI Essentials course provides you with an introduction to the tools, techniques, and behaviours you’ll need to undertake an effective quality improvement project in your practice.

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