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Learning to Lead - Leadership

Coombe Abbey Hotel - Coventry, Wednesday 6 November 2024

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

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Time Management and Teamwork for Busy Receptionists - Resilience

Virtual Workshop, Wednesday 6 November 2024

Working in a client care or receptionist role within a veterinary team involved juggling multiple tasks under pressure. In two 3-hour online workshops, you'll explore tools and skills to help manage your day more effectively, plus how to communicate the benefits of plans and prioritisation to the your team.

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Life Hacks to Take Control of Your Time - Resilience

Virtual Workshop, Tuesday 12 November 2024

A practical workshop which will give you tools to prioritise your time effectively and stay in control, allowing you to maximise your potential and tackle the challenges you face.

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Quality Improvement (QI) Essentials - Patient Safety

Virtual Workshop, Thursday 14 November 2024

Ensuring you’re delivering the best possible care to your patients, whilst also creating a great work environment for your team is an ongoing job and a balancing act. Our new QI Essentials course provides you with an introduction to the tools, techniques, and behaviours you’ll need to undertake an effective quality improvement project in your practice.

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Managing incivility and conflict with clients - Communication

Virtual Workshop, Tuesday 26 November 2024

In this NEW course, you’ll explore some of the underlying issues that can drive a variety of challenging behaviours from clients. You’ll also consider the impact on the team and we’ll help you to develop strategies to prevent and de-escalate difficult situations.

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Time Efficient Consultations: Navigating Time Restraints of a Consultation - Communication

Virtual Workshop, Wednesday 27 November 2024

In this interactive online Workshop learn to identify the factors that lead to time overruns and discover practical tools to manage your time more effectively, ensuring a smoother, more productive workday.

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Team Communication Masterclass - Communication

Virtual Workshop, Tuesday 10 December 2024

In this interactive online workshop we will explore tools and techniques you can use to improve communication and collaboration for your team. You'll explore processes and structures to maintain team situational awareness and avoid communication breakdowns throughout the day and dig into how to respond fairly and constructively to incivility and unacceptable behaviours, searching for the root causes of such actions so you can truly align better as a team.

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Team Wellbeing Essentials (face-to-face) - Patient Safety

VDS Offices, Wednesday 29 January 2025

Would you like to improve team wellbeing and make your practice run more effectively? Our NEW course combines insights from the forefront of veterinary patient safety research with expertise in neuroscience and human psychology to help you optimise practice systems and move away from individual blame.

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Let's Talk About Money - Communication

Virtual Workshop, Tuesday 11 February 2025

We all want the best possible outcomes for our patients and want to work with our clients to achieve these. But all too often, money becomes the ‘pain point’ in practice. This interactive workshop will work through some of the common challenges involved in financial discussions in practice.

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