seminars and workshops

Virtual Workshop, Tuesday 10 February 2026

Reception teams are on the frontline when it comes to worried or frustrated clients. This interactive half-day online course builds confidence and communication skills to handle difficult interactions, set boundaries, and reduce stress, while supporting excellent client and patient care.

Virtual Workshop, Tuesday 24 February 2026

We all want the best possible outcomes for our patients and want to work with our clients to achieve these. But all too often, money becomes the ‘pain point’ in practice. This interactive workshop will work through some of the common challenges involved in financial discussions in practice.

Online Course, Wednesday 11 March 2026

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

Virtual Workshop, Wednesday 18 March 2026

A practical workshop which will give you tools to prioritise your time effectively and stay in control, allowing you to maximise your potential and tackle the challenges you face

Virtual Workshop, Tuesday 24 March 2026

Gain the confidence to handle client complaints effectively with our interactive half-day workshop. Learn to defuse difficult situations, understand what complainants really want, and communicate with clarity and professionalism. With practical tools and expert guidance, you'll leave feeling prepared to manage complaints with confidence - before they escalate.

Doubletree by Hilton Cadbury House, Wednesday 1 April 2026

Join us in Bristol for this one-day face-to-face workshop, designed to help you thrive in your role and navigate the challenges of practice life. You’ll explore how to identify personal and professional stressors, build resilience, and develop strategies to manage your workload effectively.

Virtual Workshop, Wednesday 15 April 2026

You’ll explore some of the underlying issues that can drive a variety of challenging behaviours from clients. You’ll also consider the impact on the team and we’ll help you to develop strategies to prevent and de-escalate difficult situations.

Virtual Workshop, Tuesday 21 April 2026

Leadership doesn't have to feel like guesswork. Whether you're new to a leadership role, preparing to step up, or ready for a leadership reset, Leadership SOS gives you what you need, fast. This high-impact, half-day workshop is designed to help leaders at all levels sharpen their core leadership skills, building confidence, clarity, and momentum.

Virtual Workshop, Wednesday 20 May 2026

What is QI and how can it help in practice? Discover methods and processes to help make your practice more efficient, safer and keep your finger on the pulse, and make you and your team feel empowered to analyse practices and protocols used everyday, to deliver better veterinary care.

Virtual Workshop, Wednesday 20 May 2026

Leading a veterinary reception team comes with its own unique challenges. You’re responsible for managing expectations, supporting your team, delivering quality client care and ensuring smooth day-to-day operations. This interactive online coaching course is designed specifically for senior or aspiring lead receptionists. Gain the skills and confidence to lead effectively, communicate assertively, and create a positive, high-performing team environment.

Online Course, Tuesday 16 June 2026

Gain the confidence to handle client complaints effectively with our interactive half-day workshop. Learn to defuse difficult situations, understand what complainants really want, and communicate with clarity and professionalism. With practical tools and expert guidance, you'll leave feeling prepared to manage complaints with confidence - before they escalate.

Nailcote Hall Hotel, Wednesday 24 June 2026

Would you like to improve team wellbeing and make your practice run more effectively? This course combines insights from the forefront of veterinary patient safety research with expertise in neuroscience and human psychology to help you optimise practice systems and move away from individual blame.