→ Communication and Client CPD:
Let's talk about money! This interactive workshop will guide you through the challenges involved in financial discussions in practice. Learn techniques to ensure clients are less likely to complain about the bill, and what to do if they do.
In this interactive online workshop learn to identify the factors that lead to time overruns and discover practical tools to manage your time more effectively, ensuring a smoother, more productive workday.
In this half-day programme, you’ll learn effective strategies for dealing with challenging client behaviour and incivility, by exploring the underlying issues that drive difficult behaviour, and develop personal approaches to manage and de-escalate challenging situations.
In this interactive, half-day session we will explore how we approach complaints and learn tips and techniques to help us respond to complaints more productively.
This online programme is designed to help build your confidence in handling complaints from clients and members of the public, providing you with a toolbox of skills to make handling complaints easier, more successful and less stressful for all concerned.
→ Leadership CPD:
This one-day interactive workshop offers the tools you need to become an inspirational leader. Learn to motivate top performers, encourage teamwork and manage difficult colleagues effectively.
Our highly acclaimed nurse leadership programme combines virtual workshops, online programmes, coaching and mentoring and project work in practice, to develop confident, dynamic and flexible nurse leaders who can drive their own careers, teams and practices to success.
→ CPD to help you thrive in your role:
A comprehensive and practical workshop to help you identify your personal and professional stressors, build resilience and cope better with the pressures you face.
A practical workshop which will give you tools to prioritise your time effectively and stay in control, allowing you to maximise your potential and tackle the challenges you face.
This webinar series will help enable you to return to work with confidence and clarity, knowing how you can make your life as a parent, and your career as a vet or vet nurse, work for you. There are four webinars in this series, which you will have access to for eight weeks.
The Confident Vet Nurse (CVN) online programme is a six-part course consisting of 17 modules and accounting for over 20 hours CPD. You will learn a range of practical skills; from understanding yourself and others and practising positive thinking, to day to day demands and confident teamwork.
→ Patient Safety CPD:
Unlock your understanding of improvement within your practice, this course represents another step on your QI journey, spend time with experts in the field of veterinary QI and leave the course with a fully formed QI project plan tailored to your insights and data.
We aim to inspire and empower veterinary nurses to take the lead in delivering the highest quality care. Demystify quality monitoring and tap into your insights and expertise, leaving this course fully geared up to create a QI project for your practice.
Our VetSafe Essentials course is included as part of your member access to VetSafe, as an online self-paced course (3 modules/6 hours of CPD), embedded within the VetSafe website, making it easy to access and explore at times that work for you.
Building on the foundational knowledge shared in our VetSafe Essentials modules, the VetSafe Mastery course aims to help you build the knowledge, skills and enthusiasm needed to create real change in your practice. Grow your skills, turn mistakes into moments of growth and help build a culture of learning and improvement.
Created by Dr Freya Rooke, this toolkit is a comprehensive introduction to quality improvement theory and methods. Starting out with the theory and historic use of QI methods, we’ll move through to detail key QI methods to be used in both the planning and execution of a veterinary QI project, and cover considerations that need to be made when implementing a project in practice.
Our flexible online course, VetImprove, is a four-step course that guides you through identifying, planning, implementing, and sustaining positive changes in practice. It’s designed to empower veterinary team members like you to lead quality improvement and build a culture of continuous learning within your team, one small step at a time.
VDS Training Services Limited 2025.
VDS Training Services Limited is a wholly owned subsidiary of The Veterinary Defence Society Limited (VDS).
VDS Training Services Ltd (trading as VDS Training) is registered in England and Wales. Registered Office: 4 Haig Court, Parkgate Industrial Estate, Knutsford, Cheshire WA16 8XZ.
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