Better Ways to Break Bad News

This article is part of our Balance series, in conjunction with VetRecord, aimed at improving the efficiency and wellbeing of vets. Telling a client their beloved pet needs to be put to sleep is one of the most challenging and stressful parts of the job. But Christine Magrath says there are ways to make it easier all round.

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The Science of communication: cooling down the complainant

Our top ten takeaways from our recent Science of Communication Webinar.

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Tips For.. Dealing with Difficult Clients

Having to deal with a difficult client can affect the way you feel at the end of the day. But, what do we mean by ‘difficult’ client?

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