7 Tips for Dealing Effectively with Angry Clients

When approached by, or directed to, a client who is angry what is your initial reaction? Are you already internally reacting, quickly forming assumptions, and preparing for battle? How are you arriving? Taking 5 minutes to prepare and move your mindset from emotional and reactive to calm and logical will enable you to bring the client down the emotion scale.

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How to Choose a Quality Improvement (QI) Project

One of the first, and most important, steps in any quality improvement (QI) process is to pick a project! There are lots of criteria we can apply when considering what we’d like to improve. In this short blog post we are going to ask some key questions to help you ensure your project is anchored in something that matters in a meaningful way to how your practice system is functioning and how you can make it better.

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