"Why don’t they just get it?" - Communicating Effectively When We’re All Wired Differently
Working with animals might have been what first attracted you to veterinary practice - but working with people is a huge part of the job too, which can bring its own challenges! In this blog post, we explore how understanding different communication styles can help you navigate tricky conversations, reduce misunderstandings, and work more effectively with colleagues and clients alike. Whether you love a chat or prefer to get straight to the point, a little self-awareness can go a long way.
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7 Tips for Dealing Effectively with Angry Clients
When approached by, or directed to, a client who is angry what is your initial reaction? Are you already internally reacting, quickly forming assumptions, and preparing for battle? How are you arriving? Taking 5 minutes to prepare and move your mindset from emotional and reactive to calm and logical will enable you to bring the client down the emotion scale.
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